2021 Moterra Neo 5

Drivetrain

• Chain

  Shimano Deore, 10-speed
• Crank

  FSA Shimano E-Bike, 165mm, FSA Megatooth, 34T
• Front Derailleur

  N/A
• Rear Cogs

  Shimano HG500, 11-42, 10-speed
• Rear Derailleur

  Shimano Deore M4100
• Shifters

  Shimano Deore M4100, 10-speed

Frameset

• Fork

  SR Suntour XCR LO Boost 29, 140mm travel, 15mm thru axle, Tapered Alloy Steerer
• Frame

  150mm travel, SmartForm C2 Alloy, Cannondale Tuned Suspension, removable downtube battery, internal cable routing, 148x12mm thru-axle, post mount brake, tapered headtube
• Rear Shock

  X-Fusion 02 Pro RL, Rebound and Lockout

Wheels

• Rear Hub

  Shimano MT400 12x148
• Rims

  WTB STX i25 TCS, 32h, tubeless ready
• Spokes

  Stainless Steel, 14g
• Tire Size

  2.3
• Tires

  WTB Breakout, 29 x 2.3", DNA Compound, Comp Level, 30TPI
• Wheel Size

  29

FREE standard shipping on orders over $75 excluding Used Bikes.
Any order over $75 qualifies for free standard shipping excluding Alaska, Hawaii, US Virgin Islands, Puerto Rico, Guam, military and air force bases.

We do not ship to PO Boxes.

Delivers in 2-9 business days depending on the order.

Possible Delay in Order Processing

Below are the current order-processing service levels from our distribution centers for orders received prior to Last Call deadlines:

· MN, CO, PA, NV: Same day, possible 1-day delay

Shipping providers are also experiencing longer shipping times. Please use the tracking information on your order for the most up-to-date information. Some out-of-stock product ETA dates are inaccurate due shipping delays.

U.S. Last Call Times

• Local courier, Will Call and international shipments: 2 PM Central
• UPS Regional Ground and Early OnTrac service from Reno: 3 PM Central
• UPS and FedEx next day air shipments, and Spee-Dee, Golden State Overnight, and standard OnTrac regional shipments: 4 PM Central
• UPS Ground: 6 PM Central
• Fed Ex Ground:
  • MN, CO, NV: 6 PM Central
  • PA: 5 PM Central
• USPS* and LTL** Ground: 6 PM Central

*USPS orders placed before 12 PM will ship same day. Orders placed after 12 PM will ship the following day
**LTL orders placed before 12 PM Central will ship same day. Orders placed after 12 PM Central will ship the following day

Order Cancellation

If you need to cancel your order, please email us at shop@unlimitedbiking.com, call us at 212-749-4444 or use the live chat on our site. We do our best to accommodate cancellation requests, but we do not guarantee we will be able to cancel your order if it has been processed through our warehouse. Your understanding of this matter is appreciated.

Pricing Policy

The prices on our website are set to active pricing. This means we are always giving you the best price possible. If we are able to lower the price because of product or shipping discounts, we will receive it then we will pass that onto you. Prices may fluctuate and we do not offer a Price Guarantee so if the price changes after you have made a purchase there will not be a refund issued. The purchase price is accurate for the time you placed the order.

Return Policy

Is your order not what you were expecting? Please contact us so we can help you with your return. 

We have a 30-day return policy for orders within the US (lower 48 States only). We offer refunds on returned items that are brand new and in their undamaged, original packaging. Customers are responsible for the cost of return shipping. A pre-paid return label will be provided for you, and the cost of the label will be deducted from your refund once we process the return. Damaged, installed, and used items as well as those without original packaging are not eligible for returns. Please note that there are no refunds or exchanges for any pre-built bikes or used bikes sold.

If you need to return your order, please email us at shop@unlimitedbiking.com, call us at 212-749-4444 or use the live chat on our site.

*Please allow up to 2-3 business days for us to process your return*

Exchanges

If you need to exchange your order, the fastest and easiest way to do this is to reorder. We will ship your new order immediately. Please refer to the Return Form for the product you do not need and send it in for a full refund.

Warranty

Unlimited Biking is an authorized dealer for everything we sell. That means all new items you buy from us get the full manufacturer's warranty. If you need to have an issue considered for warranty, contact us through email, chat, or phone (212-749-4444) and our team will go straight to work to find you the easiest and fastest solution. In most cases, your claim will be resolved within 48 hours.

Online Returns
Submit your online return request HERE. Online returns follow our standard policy above.